Return & Exchange Policy – Miso Glow BD
At Miso Glow BD, we are committed to delivering 100% authentic Korean skincare products and ensuring customer satisfaction. Please read our return and exchange policy carefully.Product Inspection at Delivery
Customers are requested to check the product carefully in front of the delivery rider at the time of delivery. You may verify the product condition, packaging, and authenticity before accepting it.If you are not satisfied with the product, you can return it immediately to the rider. In this case, only the delivery charge will be applicable.Return Eligibility
You are eligible for a return or exchange if:
The product is damaged during delivery
The wrong product was delivered
The product does not match the website description
The product must be unused, unopened, and in original condition.Damaged Product Responsibility
If the product is damaged during delivery, Miso Glow BD will take full responsibility and provide a replacement or solution at no additional cost to the customer.Exchange Policy
We offer exchanges only for eligible cases such as damaged or incorrect products. Exchange requests must be made at the time of delivery or immediately after receiving the product.Important Notes
Returns must be done in front of the delivery rider whenever possible
Products damaged after delivery due to customer misuse are not eligible for return
Delivery charges are non-refundable unless the mistake is from our side
Your trust is important to us. Miso Glow BD always ensures authentic products, fair policies, and reliable customer service.